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Who can subscribe to the add-ons service?
Only those customers whose mobile bills are paid by their companies (also known as COCP "Company Owned and Company Paid" account) can subscribe to the add-on service.
What are the available incoming add-ons for business customers?
| Add-on | Price (in AED) | Validity | Benefits |
|---|---|---|---|
| 1 | 15 | Daily | 100 incoming minutes |
| 2 | 95 | Monthly | Unlimited* incoming minutes |
What are the available mediums to subscribe to the service?
You can subscribe through any of the following ways:
- SMS
- Landing Page: (http://roam.etisalat.ae)
- Call Center
- Business Center
- Sales Account Managers
When does the service validity start?
| Pack | Validity begins from: |
|---|---|
| Daily Pack | 1st usage abroad |
| Monthly Pack | 1st usage abroad |
When will I get charged after subscribing to the service?
| Pack | Charging begins from: |
|---|---|
| Daily Pack | 1st usage abroad only |
| Monthly Pack | 1st usage abroad only |
Which countries and operators are covered?
This is limited to over 100 preferred countries and 200 preferred operators. To check the country of your travel in the coverage, kindly call our call center or visit http://www.etisalat.ae/bizpreferredroamingpartners
Do I need to renew the pack manually?
No, after the validity is over, the pack gets renewed automatically as per your usage and will not be renew if you do not use the service (once the validity is over).
Will I get charged after the fair usage limit is consumed?
Yes, you will be charged after you consume the daily limit of 100 minutes as per standard roaming charges.
What happens if I choose a non-preferred operator while using this service?
In case you select a non-preferred operator, you will be charged as per standard roaming charges.
Will I be notified if I consume the allowance?
Yes, you will be notified when you consume 50% and 100% of your allowance.
Are the bundles prorated?
No, the add-ons are not prorated and will be charged in full.
