You can view your bills in five different ways:

Billing Information : Details of the billed and current amount due for all your registered and linked accounts.

Billed Amount : The total outstanding amount due as of last month.

Current Amount : The total current amount due as of one hour ago includes the billed amount for last month and the amount due from the current month.

My Current Bill : Your bill for the current month as of one hour ago.

My Previous Bill : Your bill for the previous three months.

You may also pay your bills online, where payments will be processed through our Secure Payment Infrastructure. You will be able to pay for services such as: 

• - Postpaid mobile
• - Fixed-line telephone
• - Dial-up
• - Postpaid mobile
• - Business One
• - eVision

To pay an outstanding amount, please go to the 'Billing Info' page and click the 'Pay' button ? or to pay a current amount, please go to either the 'Current Bill' page or the 'Billing Info' page and click the 'Pay' button.

When you click the 'Pay' button, a payment form will be launched and this will ask for your credit card details. When you submit this form your payment will be processed and you will be given a reference number for any future inquiry. Please ensure that the credit card details you enter are correct, as the use of stolen or unauthorised credit card is a crime under the laws of the United Arab Emirates. You can view details of the payments you have made in three different ways:

Shows the status of the payment made against a specific reference number and provides you with the approval code.

Provides a history of all payments made through Etisalat, against a specific account number. Payment Information Provides complete details on payments made by you for all your registered and linked accounts, as well as any payments made for a friend.

This feature allows you to view the payable amount for other people's accounts and set up payments for them. Please note that this facility does not allow you to view the billing details.

You can view their bills in two different ways:

Billed Amount : The total outstanding amount due, as of last month.

Current Amount : The total current amount due as of one hour ago. Includes the billed amount for last month and the amount due from the current month.

There are three payment options:

Outstanding Amount : Go to the 'Billing Info' page and click the 'Pay' button.

Current Amount : Go to either the 'Current Bill' page or the 'Billing Info' page and click the 'Pay' button. 

Minimum Amount : The site offers you the flexibility to pay the 'Minimum Amount Due' on your account to keep your line connected. You may pay the Minimum Amount Due on any account by entering the amount that you wish to pay in the field provided in the payment form.

When you click the 'Pay' button, a payment form will be launched and this will ask for your credit card details. When you submit this form your payment will be processed and you will be given a reference number for any future inquiry.

Please ensure that the credit card details you enter are correct, as the use of stolen or unauthorised credit card is a crime under the laws of the United Arab Emirates.

You can view details of the payments you have made for other people in two different ways:

Payment Status : Shows the status of the payment made against a specific reference number and provides you with the approval code.

Payment Information : Provides complete details on payments made by you for all your registered and linked accounts, as well as any payments made for a friend.

Although the 4-digit PIN is not mandatory, we strongly recommend that you set up one to strengthen your account privacy and ease your authentication process whenever you call 101. For customers without a PIN, a set of questions will be asked by our service representatives to authenticate the caller, as is the ongoing practice.

Starting November 27th, when calling 101, customers who don’t have a PIN will be invited to set up one of their choice. The PIN will be selected for the account number the customer is calling from. To create a PIN for an account number, you will need to call from that number. Each time you create a PIN, a confirmation SMS will be sent to the specific mobile number and your registered e-Bill email address.

On all your calls to 101, you will be prompted to enter a 4-digit PIN. Once done, our system will validate your PIN and route you to one of our 101 service representatives.

You will be prompted twice to enter your 4-digit PIN; in case of a wrong entry or if you’ve simply forgotten it, you will be routed to one of our 101 service representatives who will help you reset the PIN.

Your PIN is private; we strongly recommend you do not share your PIN unless you want to authorise someone from your household to have access to your Etisalat account through 101.

You can always change your PIN on your own by dialling 101, by SMS or by speaking to 101-service representative. You will be required to provide your existing PIN. Each time you do so, a confirmation SMS will be sent to the specific mobile number and your registered eBill email address.

Each account will need a PIN; you can decide to select the same PIN for all of them or have different PINs. Some customers may have a PIN for their personal mobile account and a different one for their eLife account that they can share with their household if they usually call 101 about that account. It is up to you to decide.

The 4-digit PIN will not have an expiry date, however, as a security measure, a new PIN will be required in case of an account ownership transfer or a SIM replacement request. We do however recommend as a good practice to periodically change your PIN as an additional safety precaution.