You have two options:

1) Using POP3 you can configure your email client to 'Leave messages on server'. OR

2) Using IMAP you can view your messages directly on the server without the need for downloading them.

Yes. To configure a new account:

1) Open Outlook Express, click on Tools Accounts and select Mail

2) Click on the Add button and choose the Mail option

3) Follow instructions to configure the new email account with these settings

Incoming mail server: mail.emirates.net.ae , Outgoing mail server:

mail.emirates.net.ae, User id: .

You have two options:

1) Using POP3 you can configure your email client to 'Leave messages on server' OR

2) Using IMAP you can view your messages directly on the server without the need for downloading them

Please check the following and if you are still not able to receive emails, please call our Customer Care representative by dialing 101.

1) Verify that you are entering the correct email password, and that the email client is configured as follows: Incoming mail server: mail.emirates.net.ae, user id:

2) Check your email forwarding settings from within the web mail interface and make sure that forwarding is not configured

3) Check your email storage quota. If it has been completely used up, try to free some space by deleting some of the emails stored, or apply for an upgrade to your email storage quota. For further details on upgrading your storage quota, please visit our website at www.etisalat.ae/mail.

Please check the following and if you still continue to get these emails, please call our Customer Care representative by dialing 101.

1) Delete all messages to the Trash folder

2) Set your email client settings to permanently remove messages in the Trash folder.

To be able to send Email2SMS messages from your email client you need to configure it to use SMTP authentication. Depending on which email client software you are using configuration steps may vary. For details on configuring your email client, please follow the steps below. For web mail client at www.etisalat.ae/mymail No configuration is required.

For MS Outlook

1. From the main tool bar menu, select Tools, then Email Accounts

2. Select view or change existing email accounts and click Next

3. Select the name of your EIM Mail account and click Change

4. Under Server information, enter exmail.emirates.net.ae in the Outgoing mail server (SMTP) field, then click on More Settings.

5. Select the Outgoing Server tab, and check the box My outgoing server (SMTP) requires authentication

6. Select Use same settings as my incoming mail server and click OK

7. Click Next, then click Finish.

For Outlook Express

1. From the main tool bar menu select Tools, then Accounts

2. Under the Mail tab select your EIM Mail account and click Properties

3. Select the Servers tab and change the Outgoing Mail (SMTP) field to exmail.emirates.net.ae

4. Check the box My server requires authentication and click on Settings

5. Select Use same settings as my incoming mail server

6. Click OK and then Close.

Yes. To reply to an Email2SMS message from your mobile phone:

1. Enter the sender's e-mail address in the Message field followed by a space

2. Between brackets enter the subject of the message followed by a space

3. Add your message text with a maximum of 160 characters (which includes the e-mail address and subject as well)

4. In the Number field , key in 1234 and press the SEND key

The quota size you are assigned to use covers all the folders you have in your email (inbox, sent items, drafts and trash), so make sure you delete the unnecessary emails every once in a while to avoid quota increase. You can manually delete the unnecessary emails you have in a folder or you can set up your deleting mail option by following these easy steps

1) Log on tohttp://www.etisalat.ae/mymail with your user name and password.

2) Click on Profile.

3) Select Settings at the top right side of the screen.

4) You can see the Deleting Mail option, and you will have two options:

You can either choose "Move deleted message to", which requires you to select a folder from the drop-down list, or you can choose "Mark messages deleted".

To move deleted messages to the Trash folder, click the button next to "Move delete messages to Trash". Setting this option ensures that when messages are erased a backup copy is saved in the trash. This option allows you to select Empty folder on logout, which empties your Trash folder after logging out. If this option is not set, you should periodically delete your Trash for maximum server performance. If you "Mark messages deleted", messages are still active, but marked with an X. When you click Expunge, the messages that are marked for deletion are permanently removed without saving a backup copy.

Note: Now with EIM mail service you can apply for more quota by visiting www.etisalat.ae

When you set your mail forwarding option to receive a copy/indication of new messages via GSM or other emails, you have to make sure that your email quota is not exceeding the limit assigned to.

Kindly note that if you exceed the quota, you will only receive the indications you set up your account to receive, however new emails will not be available in your inbox. Also be aware that the quota size you are assigned to use covers all the folders you have in your email (inbox, sent items, drafts and trash), so make sure you delete the unnecessary emails every once in a while to avoid quota increase. Also, you can avail of the Deleting Mail option to assist you better with deleting your trash folder

Please use the following steps to set your Mail Forward option:

1) Log on to www.etisalat.ae/mymail using your user name and password.

2) Click on Profile.

3) Select Settings at the top right side of the screen.

4) Go to Mail Forwarding and type the address where copies of new messages will be forwarded to.

5) Click on Save changes to finish the process. (The option to send a copy of every message you receive to a specific email address will be enabled).

Note: You can enter as many email addresses as you want in the box, one line at time.

Please use the following steps to set your Vacation Auto-Responder:

1) Log on to www.etisalat.ae/mymailusing your user name and password.

2) Click on Profile.

3) Select Vacation Message at the top right side of the screen.

4) Enable Vacation Message. Select this box to enable the auto-response mode

5) Vacation Start Date. Specify the date on which to begin sending automatic responses.

6) Vacation End Date. Specify the date on which to stop sending automatic responses.

7) Interval for reply to repeat senders. Enter the number of days to wait until this message is sent to repeat senders.

8) Subject line. Enter the subject of the reply message.

9) Response to Internal Senders. This is the message that is sent to senders who are within the same domain as yourself.

10) Message text. Enter the text of the reply message.

11) Response to External Senders. This is the message that is sent to senders who are not within the same domain as yourself.

12) Message text. Enter the text of the reply message.

Yes there is. With EIM mail service you can benefit from the Redirect Messages option which allows you to redirect your messages to any address based on a specified condition. To redirect your messages to a specific address, please follow the steps below:

1) Log on to www.etisalat.ae/mymail using your user name and password.

2) Click on Profile.

3) Select Settings at the top right side of the screen.

4) Click on Manage Incoming Messages under Mail Filters.

5) Select Set Mail Filter on your left.

6) Click on Add.

7) Select Redirect Messages From the filter templates pull-down menu.

8) Fill in the Redirect Messages template:

- Name. Specify a name for the filter.

- If the header line. Select the header line on which to search.

- Contains the phrase. Specify the phrase for which to search.

- Then redirect the message to the address. Specify an email address where the message will be redirected

You can easily change your password through the web. To change your Password online:

1) Log on to www.etisalat.ae/mymail using your user name and password.

2) Click on Profile

3) Select Password at the top center of the screen.

4) Now you have three fields, all of which must be filled in: - Enter your old password: - Enter your new password: - Confirm your new password:

5) Click Change Password to confirm new password, or Reset to retain old password. Note: please make sure that you fulfil the following requirements:

1. The new password MUST differ from the old password in as many characters as possible.

2. Contains EIGHT alpha-numeric characters EXACTLY.

3. Consists of letters and numbers ONLY, and should contain AT LEAST two numbers.

4. Different from the USER ID.

Yes it is possible to keep your sent messages in any folder using the following steps:

1) Log on to www.etisalat.ae/mymail with your user name and password.

2) Click on Profile.

3) Select Setting at the top right side of the screen.

4) Mark the Sent Messages option and choose from the drop down menu the folder you wish to save your sent messages in.

5) Click on Save changes to finish the process.

To customize the appearance of your web mail you need to follow the steps below:

1) Log on to www.etisalat.ae/mymail with your user name and password.

2) Click on Profile.

3) Select Appearance at the top right side of the screen.

4) Use the form to modify the look of your Web Mail. - Display Font : You can customize the font face and font size used in messages. Choose what you want from the drop-down lists. - Message List View :You can set the number of messages to show per page, and you can sort the messages in ascending or descending order.

5) Click on Save changes to finish the process.

Yes you can update your personal information by following the steps below:

1) Log on to www.etisalat.ae/mymail using your user name and password.

2) Click on Profile.

3) Select Personal Information at the top.

4) Use the form to change your personal information.

5) Click on Save Changes at the bottom to finish the process .

You can view your account summary including your Email addresses, name and how much quota you have used by following the steps below:

1) Log on to www.etisalat.ae/mymail using your user name and password.

2) Click on Profile on your left .

3) Then select Account summary at the top left side of the screen

Yes you can check your email by visiting the EIM Web Mail homepage at www.etisalat.ae/mymail then type your User ID and Email Password to log on.

Make sure you disable the UAE proxy settings in your browser when you try to check your email.

You may get this message due to different reasons:

1) You may be typing a wrong password. In this case, check your password again and make sure that you are using the correct letter case as the password field is case sensitive. Also note that Iif you have changed your Internet access password from the EIM homepage, this will not change your email password you still need to change it separately.

2) Check the configuration of the email client that you are using and make sure that your account (username) is correct.

3) Check your due bills, your account may be suspended due to non-payment. 4) You may have not accessed your email account for more than 4 months and consequently your account has been de-activated. You can re-activate your account by visiting www.ecompany.ae/mail/reactivate.

If you are using the POP3 protocol to retrieve your messages and you have the option 'keep messages on server' set to ON and then you used a different email client or PC to check your email then you will have the same messages downloaded again. Another reason is that there may be a corrupted email in the mailbox which keeps downloading each time you access your email box. To remove this email, log on to our EIM web mail interface at http://www.etisalat.ae/mymail and delete the corrupted message. To avoid this problem please change the settings for your email client option 'keep messages on server' to OFF.

Email messages can not contain viruses. However, files that are attached to messages can contain viruses. EIM Mail Service provides free scanning of attachments to all subscribers who get incoming email through the web interface as well as to those who use POP3 through an E-mail client.

When you receive a message with a subject line that reads "EIM removed a virus(es) from this message, it is safe to check the message/attachment(s)" it means that the originator of that E-mail is infected with a virus and the attachment that was sent was effectively a virus. However, with EIM's Anti Virus Service in place it will automatically check the attachment for any known viruses.

If no viruses are found, the file will be downloaded as is. In case an attachment(s) is contaminated by a virus, the EIM Mail Anti Virus Service will remove the virus-contaminated attachment and replace it with a virus-free alert attachment explaining the name of the virus as well as any action(s) taken by the service. The original subject of the message will be modified to alert the recipient that a virus(es) was removed. The new subject line of the message will then look like this: "EIM removed a virus(es) from this message, it is safe to check the message/attachment(s): " and then the original subject is appended. This alert message is only sent to your email account if you opt to receive it. By default, this alert message is not sent to your EIM Mail account."

To provide the most comprehensive protection, viruses will be removed rather than simply cleaned. This is because when a virus is contained in an attachment, it may alter the information in the document before it can reach the anti virus software. This, in turn, can alter the files contents and result in the recipient receiving inaccurate, misleading information without being aware it has been corrupted.

EIM Mail subscribers have the option of disabling the anti virus service should they wish to do so, although this is not recommended by

Email users consider Spam annoying because:

Users did not ask for these type of emails.

Users find their email boxes full with email that do not concern them which leads them to spend time and money dealing with such issues.

Email users spend more time on the Internet to download emails that are meaningless to them which costs them stress, time and money.

Spam usually contains offensive material.

According to Etisalat, Acceptable Use Policy, the following activities are identified as spamming activities:

To send unsolicited mass e-mailing (Spamming or bulk junk e-mail) to Internet users be it on EIM email or any other Internet service provider.

To post private e-mail message to any newsgroup, forum or mailing list without the explicit approval of that entity.

To post or send e-mail to any person who does not wish to receive it, if a recipient asks to stop receiving e-mail. Accordingly, obtaining the business card or the email address of a customer does not give the automatic right to send spam emails. The customer needs to agree to receive promotional emails in writing for such messages for it not to be considered a spam. In such a case, your spam email need to have a facility to remove the customer from the list should he/she opt to be removed. However, if you are the email administrator of an email domain hosted with EIM, e.g. yourcompany.ae, you have the right to send all type of emails to your domain email accounts about your products and services

Etisalat has strict policy against spamming. Etisalat email users who spam other users inside or outside the UAE, risk losing their internet connection. All Etisalat email users signed the Etisalat Acceptable Use Policy which clearly defines spam and the list actions that can be taken against spammers. The policy is outlined below: Etisalt Acceptable Use Policy The following guidelines are designed to protect the interests of Etisalat's service and our customers. Violation of these guidelines may result in suspension or termination of Etisalat services.

Emirates Telecommunications Corporation also reserves the right to institute legal action in case of such violations. All Etisalat customers shall abstain from and shall not participate to assist or contribute to all or any of the following prohibited activities:

To post any advertisement or commercial solicitations to any newsgroup, e-mail mailing list or Forum.

To post articles to newsgroup without compliance with the written charter for those newsgroups. To post any copyright material to any newsgroup, forum or mailing list without the explicit permission of the copyright holder. Forging of header information or to impersonate another user or falsify user information (e.g. using fake or incomplete names) in e-mail or any post to any newsgroup, forum or mailing list. To send unsolicited mass e-mailing (Spamming or bulk junk e-mail) to Internet users be it on Etisalat or any other Internet service provider.

To post private e-mail message to any newsgroup, forum or mailing list without the explicit approval of that entity. To post or send e-mail to any person who does not wish to receive it, if a recipient asks to stop receiving e-mail.

To engage in any of the foregoing activities using the service of another provider, but channeling such activities through Etisalat account as a mail drop for responses.

Of course. You need to send to abuse@eim.ae all the details of the spam email message. Most of these details are hidden by email programs. However, you are usually given the option of displaying them. Many email programs have a menu or toolbar option that you can access in order to "display headers" in an email. This is the process of identifying who sent the message with

Outlook Express: Open the message by clicking on it. Click on the File menu, and select Properties Click on the Details tab in the dialog box that appears. Click on the Message Source button. the process of identifying who sent the message with

Netscape mail: Open the message by clicking on it. Click on the View menu, and select Message Soruce. This will display all the headers and the text of the email message. To make a copy of the headers and message: Click the right mouse button on the text of the headers. Select "Select All" from the pop-up menu. The text will then be "marked".

Click the right mouse button again, and this time choose "Copy". A copy of the message and headers is then saved in memory. Close the dialog box. To paste the headers into an email message, compose your message in the normal way. Then click the right mouse button in the text area of your message, and select all Paste all. Now, send it to buse@eim.ae with Subject : Spam complaint. Etisalat will take care of your complaint.

Etisalat does not sell or otherwise disclose its users email addresses to third parties.

Spammers use a number of techniques to collect email addresses: One of the most popular sources of email addresses is Usenet (Internet news) newsgroups. This is because your email address is automatically included in your message.

Your email address on your web site.

Use of spambot which is a program designed to collect, or harvest, e-mail addresses from the Internet in order to build mailing lists for sending unsolicited e-mail. A spambot can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations.

Online competition that requires you to submit your email details. Chat services that require your email address. Spammers have been known to make up email addresses. From a purely statistical viewpoint, if you generate millions of random email addresses, you are likely to create a percentage of valid ones.

There are a number of strategies users can adopt to avoid or minimise spam.

Keep your email address private especially the one on your business cards.

Do not send your real email address to any newsgroup or mailing list.

Always check the privacy act before submitting your real email address.

Never reply to spam messages because this will confirm that your email address is real.

Unless it is a mailing list you have subscribed to DO NOT click any unsubscribe links within the email.

When you publish your email address on your web site, use a form that allows users to submit email messages via your web site.

These are programs which are provided by 3rd party suppliers. Etisalat does not offer any technical support for these suppliers, See the list of resources below:

Internet Industry Association - National Spam Initiative (Includes free anti spam trial vendors) http://www.iia.net.au/nospam/

MailTalkX - http://www.softbytelabs.com/

MailWasher - http://www.mailwasher.net/

SpamKiller - http://www.spamkiller.com/

SpamBuster - http://www.contactplus.com/products/spam/spam.html

SpammerSlammer - http://www.spammerslammer.com/

POP3 (Post Office Protocol 3) is a standard protocol for receiving e-mails. POP3 is a client/server protocol in which e-mail is received and held for you by the Internet server. Periodically, you (or your client e-mail receiver) check your mail-box on the server and download any mail.

An alternative protocol is Internet Message Access Protocol (IMAP). With IMAP, you view your e-mail at the server as though it was on your client computer. An e-mail message deleted locally is still on the server. E-mail can be kept on and searched at the server. POP can be thought of as a "store-and-forward" service. IMAP can be thought of as a remote file server.

POP and IMAP deal with the receiving of e-mail and are not to be confused with the Simple Mail Transfer Protocol (SMTP), a protocol for transferring e-mail across the Internet. You send e-mail with SMTP and a mail handler receives it on your recipient's behalf.

Then the mail is read using POP or IMAP

1) Verify that you are entering the correct email password, and that the email client is configured as follows:

Incoming Mail server: mail.emirates.net.ae

User ID: username

2) Check your email forwarding settings from within the web mail interface and make sure that forwarding is not configured. c) Check your email storage quota, if it is completely used then try to free some space by deleting some of the emails stored, or apply for an upgrade to your email storage quota.

1) Make sure of writing your full email address in lowercase letters in the email address field, and that your email client is configured as follows:

Outgoing Mail server: mail.emirates.net.ae

2) Make sure you are sending to a valid email address, any mistake in typing the address can cause this problem

Yes, please follow the following:

1) Open Outlook Express, click on Tools - Accounts and select Mail

2) Click on ADD button and choose the Mail option

3) Follow the instructions to configure the new email account

Incoming Mail server: mail.emirates.net.ae

Outgoing Mail server: mail.emirates.net.ae User ID: username

You have two options: 1) Using POP3 you can configure your email client to "leave messages on server". Or

2) Using IMAP you can view your messages directly on the server without the need for downloading them.

Click here, to access with your existing credential, your email via a different portal, compatible with your browser.

Note: Your address book will be automatically copied within 24 hours after your first log-in.