For the first time in UAE, customers can now make unlimited international calls to the country of choice for a fixed monthly rental. With this plan added on to your home land phone, the customers can make direct calls to the international number - mobile or lanlines.

You can choose one country, from the list of 42 countries to make Unlimited international (International Direct Dialing - IDD) calls. However, there will be no restriction for you to make calls to other domestic and international numbers for which your existing rates will only apply.

There is a fixed monthly rental of just AED 150 per account. You only pay extra if calls are made to other countries other than the one selected. You may also get charged if you cross the Fair usage limits that is set for your specific country.

Any home - residential - e Life customer (Part of 1P, DEL, 2P or 3P) of Etisalat in UAE with a valid fixed telephone line can subscribe to this offer. There is no restrictions based on nationality, type of services you currently have or the ARPU profile. Product can be subscribed during any time of the month.

The Unlimited IDD to once country of your choice is available exclusively for etisalat Land phone customers only. It cannot be availed by mobile subscribers.

There are 42 countries available. Customer can select one country as the most preferred from this list. These countries include most of the major destinations to which more than 60% of people in UAE call.
There are 2 groups: 1st group with 19 countries and the 2nd group with 23 countries. The FUP is 2K Minutes per month to countries in 1st group and 1K minutes a month to countries in 2nd group.

The Unlimited benefit is planned in a way to extend our customers extreme value on their landline IDD calls. However, it could be misused or abused by some customers, which is against the spirit of the product. Such irresponsible consumer behavior by (very) few might end up affecting the rich experience that we want our landline customers to enjoy. Inorder to avoid such abuses, we have put fair usage limits. There are 2 different fair usage limits depending on the country of choice.

On an average, the landline customers speak international for around 60 minutes (1 Hr) a month. Fair usage limits are set at 2000 minutes to group 1 countries, which is more than 33 Hours a month (Which is more than 1 Hr every day as against 1 Hr a month!). Even to group 2 countries, the Fair usage limit is 1000 minutes, which is more than 16 Hours of international calling a month!

Anyhow, you can call to the selected country at regular standard rate even after crossing FUP.

You can buy the product any time on the month. But we ensure you that you are not unnecessarily charged. The charges for the first month will be prorated depending on the day of subscription. For example, if the subscription is on 10th of the month, the customer will be charged only 100 AED instead of AED 150.

One country UL IDD product do not have any contracts that binds you down with exit charges. The regular home product policies are only applied. Exiting mid month is possible, but the charges will be retrieved for full month. Therefore, we suggest you to use the product till month end and then exit.

You can subscribe the product:
(a) Dial 125 from your home phone and subscribe to the product directly. You can select the country of choice by entering the IDD code as per the voice prompt.
(b) Dial 800101 and speak to our customer care agent to subscribe to the plan
(c) Visit any of our Business centers or can get the product subscribed through any of our indirect sales channels.

You can change the country of choice free every month. However, one change will only be possible and it will become effective only during the subsequent bill cycle.

The UL IDD product will co-exist with any other VAS and products as long as it is not having any IDD component. Eg; it will still run on the account along with VAS, F2M Bundles etc. However, the existing IDD products (Eg 1 Fils) will cease to exist if the UL DD product is subscribed.

You can dial into 125 and understand about the usage to the selected country of choice. Anyhow, there will be email send to the registered email ID and messages send to the registered mobile number whenever the customer crosses 80%, 90% and 100% of the predefined Fair Usage Limits.

Therefore, we suggest you to keep your email ID and mobile number updated in our systems.

The product / pack will auto move into the new product in case you upgrade or downgrade your eLife connection. There will be no extra action required at your end.