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1. What is the Business Devices offer from Etisalat?
Etisalat’s Business Devices offer allows Etisalat business customers to purchase office equipment, network & storage servers, communication devices and many more, on easy instalments or on upfront payment – charged conveniently to their existing Etisalat business services bills.
2. What installment periods are available on the Business Devices offer?
The Business Devices offer is available on installments as below:
| One-time Payment | 12 months | 18 months | 24 months | 36 months | |
|---|---|---|---|---|---|
| Business Devices | Available | Available | Available | Available | Available |
3. Is the Business Devices offer available on mobile prepaid plans?
The Business Devices offer is available only for postpaid plans customers.
4. What are the devices available on the Business Devices offer?
We have a large catalogue of business devices. For more information, please refer to the device catalogue or our website: etisalat.ae/businessdevices
5. What is the eligibility for the Business Devices offer?
Business Devices offer is available for customers using Etisalat’s business fixed-line services. For more information, please contact your Etisalat sales representative or call our SMB dedicated call center at 800 5800.
6. How do I pay for the devices purchased on the Business Devices offer?
Devices purchased would be billed on your fixed-line service from Etisalat; charges would be as per the installment scheme and device purchased.
7. How will my devices be delivered?
All devices and equipment would be delivered to your location in the UAE by a reputable courier company.
8. In how many days will the devices be delivered?
The Devices would be delivered in 3-4 working days.
9. Do I need to subscribe to any other service when I purchase the Business Devices Offer?
No. The convenience of Business Devices offer is that you can charge your device purchase on your existing line. You don’t need to subscribe to any other additional service from Etisalat.
10. I would like to cancel my Business Devices offer contract. What would be my exit charges?
If for some reason you would like to cancel your contract for the Business Devices offer, there would be an exit charge for the devices you currently have on contract. The exit charges would be calculated as below:
Monthly rental x Remaining months of the contract.
11. Will you install the Business device at my premises?
We would provide installation for a selected range of Business Devices. For the list of devices with installation included, please refer to: etisalat.ae/businessdevices.
12. How can I get support for my device?
Your Business Devices are supported across the UAE by Sharaf DG. Call 800-DG-HELP.
13. I would like to upgrade/downgrade my Etisalat service. Will it affect my Business Devices offer subscription?
No. You can upgrade or downgrade your applicable Etisalat service. This will not affect your current Business Devices subscription and the monthly rental will not be affected.
14. I want to cancel my Etisalat service. Will it affect my Business devices installments?
If you cancel the Etisalat service through which we bill for your Business or mobile devices, then you would be charged an exit charge for the value of the devices you have on contract. The exit charges would be calculated as below:
Monthly rental x Remaining months of the contract
15. What is the warranty of the devices?
Standard warranty is applicable as per the device model purchased. Please check: etisalat.ae/businessdevices or our product catalogue for more information.
16. How can I buy these devices?
To buy Etisalat’s business devices, kindly visit: etisalat.ae/businessdevices or contact our dedicated SMB Call Center at 800 5800 or your Etisalat sales representative.
