Etisalat's Fax and Data Service allows GSM customers to send and receive, fax and data using their mobile phones and access the Internet. The service enables users to access the GSM network at speeds of up to 9600 bps within the UAE or while roaming.

1.GSM phone with fax transmission option.

2.Activated SIM card with fax transmission number.

3.Mobile or laptop computer with connected PCMCIA or handset with built-in software.

4.Fax transmission software.

1.Insert the PC card into the PCMCIA slot of your computer.

2.Connect the computer to the mobile phone.

3.Switch on the mobile and enter your PIN.

4.Switch on the computer, install and configure the fax transmission software.

5.You are now ready to receive and send faxes.

1.Insert the PC card into the PCMCIA slot of your computer

2.Connect the computer to the mobile phone

3.Switch on the mobile and enter your PIN

4.Switch on the computer, install and configure the data transmission software

5.You are now ready to send and receive data

Existing and new mobile Postpaid subscribers (excluding Prepaid and Speak Easy) can apply for either the fax or data services over the GSM network, individually or together. If applied for together, only one subscription fee is charged.

When you use GSM Fax and Data service, the calls are treated as normal Postpaid calls. So, the standard charges (local and international) for the Postpaid service apply.

Etisalat's Managed WAN service provides you an end-to-end solution for the management of your WAN requirements. Etisalat provides 24x7x365 monitoring of your network devices and circuits using remotely management tools and certified network engineers, enabling the delivery of high performance and reliability of your networking in accordance with your business demands.

The service mainly caters for large enterprise customers who want to outsource the management of their communication networks. However, this may also be extended and offered to Small to Medium businesses.

If you are currently connected to Etisalat Core Network, either through the standard Data Leased lines, Internet Leased Lines, IP Connect, Frame Relay (FR) or ATM & Ethernet, you can subscribe to the service without applying for a new connection. However, BusinessOne customers will not be provided with the service for the time being. The service will be announced for them publicly once it is available.

For now, the service is only offered locally but eventually this will cover global management. Once available, the service will be announced.

You need to contact any of our sales representatives. Our sales representatives will have a discussion with you regarding the specific requirements of your networks. You will then be required to complete and submit an application for the WAN connection and the Managed WAN service. Along with these applications, you need to attach copies of the sponsor or partner's passport, valid trade license, valid tenancy contract, Power of Attorney of signing person.

There will be a pre-assessment done by our sales representatives to ensure availability of access connection to your office location as well as availability of the required CPE routers. It may only take few days if CPE routers are available in stock. If not, a maximum of 7 weeks may be required to deliver the service.

Yes, we provide end-to-end SLA between the access connectivity up to the installed router at your office premises.

a. Managed Router

b. Managed Firewall

c. Managed Secure VPN

When you subscribe to this package, we will supply, install, configure and maintain these routers. We will be handling the routing activities, providing proactive 24x7 monitoring of error messages and alarm indications, regular updates of operating systems and patches, performing remotely configuration and troubleshooting, hardware replacement and onsite support. CPE Routers are also available on lease from Etisalat.

As part of this service, in addition to Managed Router services, we will be managing the firewall configuration, conducting periodical firewall scanning, analyzing and responding to security alarms to ensure that no unauthorized access to your Local Area Network (LAN) happens.

Managed Router and Managed Firewall services are included in this subscription. This package will ensure that your remote users or offices are securely controlled when accessing your own applications or network resources. We will establish and maintain encrypted logical network connection to build a secure link between your desired locations.

Subscription to any of the service packages is based on monthly subscription over a commitment of a minimum period of one (1) year. This is automatically renewed yearly, unless we receive an official written request from you to cease the service.

Yes, the router has to be Cisco Integrated Services Router. These types of routers feature remote management. They can be accessed remotely from a NOC/SOC for troubleshooting and configuration changes without the need to send an engineer for an onsite support. Supported ISR routers are Cisco products and models available are – 871, 877, 878, 1803, 1841, 2811, 2821, 2851, 3825 and 3845. Each router application depends on the customer requirements. The higher end series mainly suits the requirements of large enterprise customers.

No early exit penalty will apply. Upgrade of service package to Managed Secure VPN may require you to buy a separate module card or an upgrade of software. This upgrade will cost you a one time charge which depends on the cost of the upgrade.

Your router will be replaced with any of the ISR routers that suits your network requirements.

For now, these routers can be leased from Etisalat when you subscribe to any of the Managed Service packages. Eventually, purchase of these routers from Etisalat will be available following public announcement.

No, you still need to lease a router from Etisalat. This is because we do not have the ownership title of your router to provide you the proper support and maintenance.

CPE leasing prices are based on monthly rental over a minimum leasing period of 1, 2 or maximum of 3 years. Specific price rental depends on the features of the router you require for your network application. You can contact our sales representatives for more details on the CPE router rental.

The monthly rental you are paying for the same router model over the maximum 3 years period will be free of charge from the 4th year of your CPE Router subscription.

Yes, your monthly CPE rental over the next one year will be less than the previous monthly rental. Please contact our sales representatives for details.

Yes. We ensure that when a hardware fault is detected, an engineer will be displatched to replace the router. CPE advanced replacement support is available in: 8x5 next business day, 8x5x4 and 24x7x4.

Yes, charges will be applicable depending on the option you want to select.

a) Your subscription to Managed Router is a yearly subscription. In this example where you subscribed to CPE leasing for 2 years, your yearly subscription to Managed Router will be renewed for 2 years.

b) There will an early exit penalty on the first year of your subscription to the Managed Router when you cancel the service or change the model of the CPE router. Since the leasing period of any service package is minimum one year, an early exit penalty will be applicable for the remaining unpaid 6 months.

c) However, you can continue subscribing to the CPE leasing.

a) There are no restrictions if you wish to change the model of your CPE router to a high-end model. However, changing the CPE model within the validity of the contract incurs early exit penalty charges.

b) The new CPE model will have a new CPE leasing contract starting on the date it is changed. The Managed Router and CPE SLA leasing contract will start with the new leasing period of the newly installed CPE model.

Yes, CPE connections between 10 and 20, as well as above 20 get certain volume discount. If you are an e-Government agency, you will also be eligible for a discount. Please contact your sales representative for more details.

Yes, you will be eligible for a discount. However, when your CPE connections drop below the required minimum number of CPE connections, you will no longer be able to avail the applicable volume discount.

Yes, you will be eligible for a discount. However, when your CPE connections drop below the required minimum number of CPE connections, you will no longer be able to avail the applicable volume discount.

This is the case when the manufacturer of the ISR Routers no longer supports or produces these models.

Normally, manufacturers send advance notification to their partners or distributors that certain models will no longer be supported. Once notification is officially received from the manufacturer, all our customers will also be informed on the conditions accordingly. However, we may have to arrive at new terms for the CPE leasing agreement, based on the enhanced CPE router that will be introduced.

A Mobile Business Data Service subscription

A GPRS/EDGE/3G/HSDPA mobile/ PC Card

A Smart Phone, laptop/PDA or PC

A connection from your network to Etisalat Mobile Network

Subscribe to one of Etisalat "Mobile Business Data Service" Packages, A to F which offer flexible charging mechanisms.

Leased Line.

Normal Mobile Data service are charged only per account and provide only internet access which Mobile Business Data service allows flexible charging as well as secure access to the company infrastructure.

Only SIM cards owned by the APN owner and are given access to the APN shall be granted access. The APN owner can further authenticate his users against a RADIUS server if he requires. In this case the Company has to have a RADIUS server and indicate that in its application for the APN.

Mobile Business Data Service is available for post-paid numbers only.

An APN "Access Point Name" is a virtual data network defined on Etisalat Mobile network. The data network is composed of SIM cards defined to access this APN and WAN connection to a companies LAN. APN specifies way of access, type of IP addressing and subscriber authenticating type.

Per SIM & Shared Packages are available, please see the packages description.

Only the APN owner is allowed to grant access to his APN. This is mainly by providing the list of SIM cards which has to be owned by the APN owner to Etisalat. Another control mechanism is by authenticating the users against a RADIUS server using username and password.

Mobile Business Data service is independent of the Internet, thus eliminating Internet hazardous issues.

Depending on the number of users, a range of IP addresses will be reserved for each subscription. Etisalat shall allocate a dedicated IP range.

Only Private IP addressing are supported. Dynamic or Static IP address allocation.

Etisalat Mobile Business Data service provides a tailored wireless Solution for corporate to extend heir LAN and securely use the service anywhere and anytime

Always connected

Fast and easy to use

Pay for the amount of data transferred and not for the connection time.

The service is available at Etisalat commercial desks or by contacting you Etisalat account manager or 8005800.

Mobile Business Data service is independent from the Internet.

A virtual path is established between the Mobile network and the corporate LAN, providing a secure transmission of data.

Many security measures can be identified.

APN: The unique APN provides first level security; only defined users for this APN will be able to access your network.

Mobile number authentication.

Subscription: the service is not allowed for all, specific users only.

Static IP Addresses: Could be assigned for users for additional security and authentication measures.

Encryption and Security algorithms.

Additional Security measures could be extended to the mobile environment

Radius: Subscriber authentication could be performed against corporate Radius.

WLAN is limited to the premises where WLAN is installed, usually in the same office/building beside that WLAN available in open areas are usually open for public use and exposed to the internet the matter that requires taking security measures into concern like VPN, firewalls etc... Mobile Business Data service coverage is the same as GSM coverage, which is notation wide, no need to search for Hotspots, provides nomadic mobility and private access that reduces or eliminates the need for complicated VPN setups.

Any GPRS/EDGE/3G/3.5G phones/devices can be used for corporate applications.

Each device has its own setup method by which the APN is defined and activated. The exact command shall be found in the device manual.

No, A PDP connection shall stay connected unless the device loses coverage for long time or the customer decides to disconnect, charging is based on the amount of information transferred and not the time of connection.

Yes, using 3G Roaming the same exact service can be maintained in operators that Etisalat has a roaming agreement. To know the list of operators that Etisalat currently has a roaming agreement with, please visit our web site. Speed while roaming will depend on the visited operator.

Please refer to Security Issue above.

Reporting your SIM card missing will disable all services assigned to your number.

Additionally, other security measures once implemented would require a user name and password authentication to be carried out.

One APN can be used for infinite number of SIM cards.

The New Business Ultimate mobile plan is the new flagship business postpaid plan of Etisalat. It has substantial data benefits, bundled voice minutes and a wide choice of the latest smartphones at zero upfront cost.

The key features of NBU are:

• Competitive rate plans
• Data centric plans in line with market demand
• Option of additional add-ons for data, local minutes, international minutes, roaming minutes and SMS.
• Flexibility in plan selection, contract periods and devices

Devices are optional and can be subscribed as an add-on along with the base plan or after the base plan is activated.

Multiple instances of device add-on subscription is not allowed. This means that a customer can have only one active device add-on con-tract. However, a customer can subscribe to a new device add-on once the earlier device add-on contract expires.

Device add-ons can be of a different contract period than of the base plan. For example, a customer subscribing to a base plan with 12 months contract can subscribe to the device add-on with 18 months contract. The contract duration of the device add-on will start from the date the device add-on is activated.

• Business customers (company paid account)
• Corporate employees (self-paid lines)

Documents required for Company paid lines:

• Original valid trade license, where the staff will take a copy and sign on the Original Seen
• Original Emirates ID of the person authorised by the company, where the staff will take a copy and sign on the Original Seen
• Original Letter of authority, where the staff will take a copy and sign on the Original Seen
• Documents required for corporate employees if the subscription is in an individual’s name
• Original Emirates ID where staff will take a copy and sign on Original Seen

Any one of the following:

i. Certificate with minimum salary of AED 2,500 (AED 4,000 when opting for an add-on device)
ii. Valid credit card issued in the UAE
iii. Bank statement for period of last 3months mentioning the salary
iv. Original Employment letter
v. NOC from the company

There shall be no rental refunds upon un-subscription/exit from the plan. Rentals are applied at the end of the month (post month rentals).

Since rentals are post month rentals; the exit charges for the remaining months will include the current month of exiting the service. For example, if the customer exits on 15-11-2016 then the remaining duration shall include the month of November as well.

Exit charge:

i. With device: Combined exit charges (base plan exit charges of AED 100 x No. of remaining months plus Device exit charges of Device Monthly Rental x No. of remaining months)
ii. Without device: Base plan exit charges of AED 100 x No. of re-maining months

Split Billing functionality is compatible with New Business Ultimate plan mobile postpaid plan

For the offerings for the New Business Ultimate Packages, click here.

A customer can upgrade from a lower rental base plan to a higher rental base plan. Downgrading from a higher rental base plan to lower rental base plan is not allowed. Upgrading from a shorter period contract base plan to a longer period contract base plan is allowed. Downgrading from a longer period contract plan to a shorter period contract plan is not allowed.

Only the APN owner is allowed to grant access to his APN. This is mainly by providing the list of SIM cards which has to be owned by the APN owner to Etisalat. Another control mechanism is by authenticating the users against a RADIUS server using username and password.

Yes. A customer can opt for a handset contract of 12 or 18 or 24 months as per his requirement.