1.In the Internet Explorer, click on Tools Internet options

2. Click on the Connections tab, and in Dial up Settings highlight the dialler and click on Settings

3. Select Use Automatic Configuration Script and in the address enter http://proxy.emirates.net.ae/proxy.pac,then click OK.

Method 1

1. When you start Windows, do not click Cancel in the logon dialog box. If you do not have a password, create a new one by typing it in the Password box, or create a null password by clicking OK. Method 2 (If the network password screen doesn't appear)

1. Click Start - Settings - Control Panel, then double-click Network

2. Click Add - Client and then click Add

3. In the Manufacturers box, click Microsoft in the Network Clients box

4. Click either Client for Microsoft Networks or Client for NetWare Networks, and then click OK

5. Restart the computer and try again

You will need to configure the Proxy Server in Real Player as follows:

1. Click on View Preferences

2. Highlight Proxy and select Manual Proxy

3. Select Manual Proxy Server and enter proxy1.emirates.net.ae Port : 8080.

Please verify the following

1. If you have call waiting facility, you should disable it when you want to connect to the Internet. Otherwise, whenever somebody calls you, your Internet will get disconnected. Please dial #43# 2 to disable call waiting feature on your telephone.

2. Also check whether you have a noisy telephone line. If so, please call Etisalat Customer service at 180 or 181 to report the fault

3. Check with your modem dealer. May be the modem is faulty and is not a reliable device.

For any further clarification, you can reach us anytime at 101, Etisalat Customer Care Center.

Please check the following

1. Check the modem is connected to the phone line

2. Check the phone line is not disconnected

3. Verify that the fax modem cable is used for connecting the modem to the phone line socket

4. If the line is through an exchange, use '9' to make a call

5. Click on Start - Settings - Control Panel, double-click on Modems - Properties. On Connection tab check that the 'Wait for dial tone before dialing' box is clear. For any further clarification, you can reach us anytime at 101, Etisalat Customer Care Center.

Please check the following

1. Verify that the username and password has been entered correctly

2. Check whether the script file is configured in the Dial-Up Scripting tool or the Scripting Option in the properties of dialup networking connection

3. Check the status of the account by contacting the Customer Care Centre at 101

Please check the following

1. Make sure the dialling number is 400 4444 for normal access and 500 5555 for Dial & Surf ("0" should be activated on the telephone line for 500 5555 only)

2. Check that the Area code & Country code is not selected in Dialup Networking

3. Verify that the username and the password has been entered correctly

4. From modem properties check that the 'Wait for Dial Tone Before Dialing' box is clear. For any further clarification, you can reach us anytime at 101,

Etisalat Customer Care Center.

Please check the following

1. Verify that the modem drivers are installed correctly

2. Check the dialler is not set to a different modem, or in the case of external modems, the cable is connected

3. Check that the modem is communicating properly

4. Click on Start - Settings - Control Panel and double-click on Modem, select Properties, click on Modem Com port - Diagnostics then click on 'More Info'.If this indicates that there is no communication between your modem and your computer it is suggested that you reinstall the modem drivers or contact the modem vendor. For any further clarification, you can reach us anytime at 101, Etisalat Customer Care Center.

This can be due to many reasons, please check the following

1. Verify that the 'Use country code and area code' field in the properties of the connection dialler box is clear

2. Verify that theTCP/IP properties of the dialler DNS is configured as follows: Primary DNS: 194.180.1.6 Secondary DNS: 194.180.1.7

3. Verify that the ISDN or analogue telephone line is working properly

4. Check that the cable connecting your modem and telephone socket is functioning properly. For any further clarification, you can reach us anytime at 101,

Etisalat Customer Care Center.

Please check the following

1. Verify that the modem drivers are installed correctly

2. Check the dialler is not set to a different modem, or in the case of external modems, the cable is connected

3. Check that the modem is communicating properly

4. Click on Start - Settings - Control Panel and double-click on Modem, select Properties, click on Modem Com port - Diagnostics then click on 'More Info'.If this indicates that there is no communication between your modem and your computer it is suggested that you reinstall the modem drivers or contact the modem vendor.

5. Shutdown the computer, restart and try again. For any further clarification, you can reach us anytime at 101,

Etisalat Customer Care Center.

Please check the following

1. Verify in the TCP/IP properties of the dialler, that the DNS is configured as follows: Primary DNS: 194.180.1.6 Secondary DNS: 194.180.1.7.

2. Try clearing the box 'Enable Software Compression' and 'Use IP Header Compression'

3. If the problem is not resolved,

a. Click on Start - Settings - Control Panel - Network

b. Highlight TCP/IP, click on Properties and configure the following settings:

IP Address: 'Obtain an IP address automatically', click on DNS configuration: Enable DNS, Selected Host: ns2, Domain: emirates.net.ae, DNS Server Search Order: 194.180.1.6

c. Click on Add, 194.180.1.7 and OK

d. Restart the computer and try again. If the problem is still not resolved try making a new dialup connection and by reinstalling TCP/IP. .

Please check the following

1. Verify the proper modem drivers are installed

2. Reduce the speed of the com port on which the modem is installed

3. From Modem properties, uncheck from use "Error Control" and try the Extra Settings: AT&F1&C1.

Please check the following

1. Verify modem is connected to the phone line with fax modem cable

2. Verify that the phone line is not disconnected

3. Check the dialler is not set to a different modem

4. Make sure that no other programs are using your modem eg. Fax software, Supervoice, etc.

5. Try uninstalling & reinstalling the modem drivers

Please check the following

1. Verify that the modem drivers are installed

2. Check the dialler is not set to a different modem

3. Click on Start - Settings - Control Panel and double-click on Modem, select Properties, click on Modem Com port - Diagnostics then click on 'More Info'. If this indicates that there is no communication between your modem and your computer it is suggested that you reinstall the modem drivers or contact the modem vendor.

4. Try uninstalling & reinstalling the modem drivers

5. Also try reinstalling the dialup Adapter

Please check the following

1. Verify that you are typing the correct username and password

2. If this is Windows NT, make sure there is nothing in the Domain field

3. Verify that "logon to the network" is not checked in the dialler properties

Make sure you are connected to the internet and that you have the correct proxy settings configured in the browser as follows: Manual proxy configuration: HTTP proxy:- http://proxy1.emirates.net.ae Port: 8080 OR

Automatic proxy configuration:

http://proxy.emirates.net.ae/proxy.pac

For Mozilla Firefox users

It supports all character sets - ISO, Windows Arabic and Unicode - it selects an Arabic font automatically, and also avoids the "period line mangling" bugs that all other browsers suffer from. However if you are facing a problem with that please visit http://preferential.mozdev.org for more information.

For Internet Explorer 5.0

Click on View - Encoding and select Arabic(Windows). If this does not work and if Internet Explorer is downloaded from the internet or installed from the CD (other then the operating system CD) try updating the Arabic text support as follows:

1. Click on Start - Settings - Control panel

2. Double-click on Add/Remove programs

3. Highlight Internet Explorer, click on OK and select Add Components

4. From Multilanguage Support select Arabic text support.

Please check the following

1. Clear the cache memory In Internet Explorer go to Tools Internet Options, click on Delete Temporary Files, then click OK

2. Try configuring Manual proxy if Automatic proxy is configured or vice-versa