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Having problems with your iPhone?
Please log on the link getsupport.apple.com and troubleshoot your particular concern. Should there be a need for you to drop your phone for repair or further assistance, you can use the link For full list Click here to locate the nearest Apple After Sales Service Center to you or call Apple UAE contact center at 8000 444 0407 for further support.
What is flexible minutes?
Flexible minutes is a new type of add-on introduced by etisalat, it allows you to make local, international calls & receive calls while roaming as well from the same bundle.
Can I upgrade/downgrade between different packages in etisalat smartphones plans?
Yes you can as per the matrix below. However upgrade/downgrade between available plans is allowed only once, during your contract.
| From | To |
| Plan 1 Local
|
Plan 1 Flexi
|
| Plan 1 Flexi
|
Plan 2 Local
|
| Plan 2 Local
|
Plan 2 Flexi
|
| Plan 2 Flexi
|
Plan 2 Local
|
| Plan 3 Local
|
Plan 3 Flexi
|
| Plan 3 Flexi
|
Plan 3 Local
|
| Plan 2 Flexi
|
Plan 3 Flexi
|
| Plan 2 Local
|
Plan 3 Local
|
| Plan 3 Flexi
|
Plan 2 Flexi
|
| Plan 3 Local
|
Plan 2 Local |
Can I subscribe to different postpaid add ons such as preferred number add on?
Yes, you can.
Can I cancel my contract at any point of time?
Yes, you can. However, if you cancel your contract before completing the full period, you will be liable to pay exit charges for the remaining months.
Which day of the month would I receive my monthly allowance from voice minutes & data?
On the first of every month, we will reset your account and provide you with your subscribed voice minutes & data.
What happens after my contract expires?
When your contract expires you can do any of the following:
• Purchase a new phone & renew your contract, or
• Cancel your package & subscribe to anyone of etisalat mobile packages that suits your needs
• Continue receiving the same benefits without a yearly commitment
What is Auto payment?
Auto payment facility will allow Etisalat to charge your credit card with your monthly bill to ensure payments are made on time.
Can I buy an iPhone without any contract?
Yes you can. We are offering different packages where you can purchase an iPhone without any yearly commitment.
Can I use the data service provided with my iPhone plan while roaming?
The contract only comes with local data package, however, you subscribe to one of etisalat’s roaming data packages.
For more info please visits etisalat.ae/roaming.
What is the warranty details for my iPhone?
Your iPhone will be under warranty for 12 month from the date of purchase, you can purchase Apple Care+ for extended warranty or accidental damage coverage.
